Frequently Asked Questions
Everything you need to know about your next jewelry obsession.
What materials are Astrid & Miyu jewelry made from?
Our jewelry is primarily crafted from high-quality 925 Sterling Silver or Brass, featuring 18k Gold or Rhodium plating for a premium finish and long-lasting shine.
How long does shipping take and how much does it cost?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 days depending on the destination.
What is your return policy?
We offer a 28-day return window for most items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned or exchanged unless faulty.
How should I care for my jewelry to prevent tarnishing?
To maintain your jewelry's luster, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place, preferably in the Astrid & Miyu pouch provided.
Do you offer a warranty on your products?
Yes, all our jewelry comes with a 1-year warranty from the date of purchase that covers any manufacturing defects. This does not cover accidental damage or natural wear and tear.
Can I track my order once it has been placed?
Absolutely! Once your order has been dispatched, you will receive a confirmation email containing a tracking link so you can follow your parcel's journey.